Diversion Specialist Training
👤 Clients
![Peter Pan - Enforce Consent v4.0](https://img.simplerousercontent.net/scaled_image/6882539/17eeee96b66f3c4e2b415922b9f140d54f380426/frame_0009-258w-172h-9f.png)
![Peter Pan - Add Client 2021-08-24 22](https://img.simplerousercontent.net/scaled_image/6882554/000f2d2077596b0bb2bacbc2015f926acdc60b6a/frame_0001-260w-161h-1f.png)
![Peter Pan - Add Client - Housing History 2021-08-24 22](https://img.simplerousercontent.net/scaled_image/6882522/bfa9bd2eb2eb951425294e0c79cc3db8c7ba2f00/frame_0001-260w-161h-1f.png)
![Diversion](https://img.simplerousercontent.net/scaled_image/8830398/50a2a784e5806be91f63e7f3501380d4391718ae/Diversion-224w-172h.jpg)
![Diversion](https://img.simplerousercontent.net/scaled_image/8830398/50a2a784e5806be91f63e7f3501380d4391718ae/Diversion-224w-172h.jpg)
![Client Information - Comments 2017 (Samwise)](https://img.simplerousercontent.net/scaled_image/6866962/24b22a69c542a3a404ab2e418fdee045dadb0ab7/frame_0001-260w-146h-1f.png)
📝 Consent
The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents.
![Howtomodifyaclientsconsentrecordoraddanewone 2022-10-31](https://img.simplerousercontent.net/scaled_image/6905800/85d302b57778cdd19e96c1f9311acf8cbad4c45b/frame_0013-260w-146h-13f.png)
👩👧👦 Families
The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins.
![Create A New Family - Wendy Darling 2024-05-31](https://img.simplerousercontent.net/scaled_image/11134856/c46c5185f3cdb01865ec4deee75110f9a58f77e0/frame_0001-260w-146h-1f.png)
![Update Family Memberships - Wendy Darling 2024-05-31](https://img.simplerousercontent.net/scaled_image/11134864/54f1a523231ad53ca17ca82d1f63ac5790764b3b/frame_0001-260w-146h-1f.png)
![Contacts - Robin Hood 2024-05-30](https://img.simplerousercontent.net/scaled_image/11127752/2db76a82a164ef6b1f8a70aba4be6956990fb096/frame_0001-260w-146h-1f.png)
🏕️ Housing History
The Housing History module is used to keep track of the client’s past and present housing situation.
![Robin Hood - Housing History 2019](https://img.simplerousercontent.net/scaled_image/6921200/34bd849f095058d66b5f2385b0af10fa2186afc1/frame_0001-260w-146h-1f.png)
💵 Financial Profile
The Financial Profile module allows users to help clients manage their finances by tracking their income, expenses, assets and debts. Once values are added, visual representations of the client’s financial profile will appear.
![Robin-Hood-Income 2022-08-10 v59](https://img.simplerousercontent.net/scaled_image/6885643/a320b2e2b8283cccd83270804d1327cefbd34aae/frame_0001-260w-160h-1f.png)
![Robin-Hood-Expenses 2022-04-08 v59](https://img.simplerousercontent.net/scaled_image/6885635/e3d7dcbc1588a6bb342787ac1840797ea8df86c5/frame_0001-260w-160h-1f.png)
![Robin-Hood-Debts 2022-04-08 v59](https://img.simplerousercontent.net/scaled_image/6885625/f5142ae2b58e94a5aa5df7b5cfa81aa9eaa7b5ee/frame_0001-260w-160h-1f.png)
🤹♀️ Miscellaneous Client Information
![Peter Pan - Contributing Factors v59 2022-10-26](https://img.simplerousercontent.net/scaled_image/6887944/49c1909661c10e04bfb691d5045680e4d31105b3/frame_0001-260w-162h-1f.png)
![Peter Pan - Identifying Watch Concern v59 2022-10-26](https://img.simplerousercontent.net/scaled_image/6887952/1a1edae6aad199d9d829b8f9f60b89dd63575cbf/frame_0001-260w-160h-1f.png)
⤴️ Diversion
The Diversion module is used to record when you attempt to find a more suitable shelter alternative for a client.
![Diversion Module Training](https://img.simplerousercontent.net/scaled_image/9383356/6e3854eea2af349ba1334bafa822b562d31a6f80/frame_0001-260w-146h-1f.png)
![Doing a Diversion Workflow in HIFIS](https://img.simplerousercontent.net/scaled_image/9384496/ae025b42fa847d5c20a41933d246515258f461fa/frame_0001-260w-146h-1f.png)
![Doing a Diversion Attempt in HIFIS](https://img.simplerousercontent.net/scaled_image/9388970/3691c871a669e770d536122d91639bd7c8b3a27f/frame_0001-260w-146h-1f.png)
🛌 Admissions
The Admissions module encompasses the Stays, Reservations and Bed Availability features. The Stays feature allows users to see who is currently booked into their service provider, as well as book clients or families in and out.
![Bed Availability 2021-04-14 22](https://img.simplerousercontent.net/scaled_image/6941829/ca673f685117238d1bad892cd048e924bf2b7cf0/frame_0001-260w-158h-1f.png)
![Book Ins And Outs 2021-04-14 22](https://img.simplerousercontent.net/scaled_image/6941813/2c7feed308c20c290a4882133fab774464931366/frame_0001-260w-158h-1f.png)
🧦 Goods & Services
Goods & Services offer ways for staff to record that they provided clients with tangible Goods or helpful Services that are not connected to an overall case plan.
![Peter-Pan-Goods-Amp-Services-List 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6883314/ee64e90de0caf7990490c706a0490b6f83cf675e/frame_0001-260w-162h-1f.png)
![Peter-Pan-Express-Service 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6883306/91c6b48f36cd4da1b0d6710b270c76394fdcfed5/frame_0001-260w-162h-1f.png)
![Peter Pan - Express Good 2021-08-24 v4.0](https://us.simplerousercontent.net/uploads/asset/file/6882562/gif_0002.gif)
⛔ Service Restrictions
The Service Restrictions module records services that a client is restricted from, which service providers have restricted them and for how long. It also records the reason why the services were restricted. Clients can be restricted from the following modules: Stays, Food Banks and Goods and Services. When a client is restricted from service, a Client Alert appears under their profile.
![Robin-Hood-About-Service-Restrictions 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6885532/51a986967f00bf19f2efeab9971537db9fa6448c/frame_0001-260w-160h-1f.png)
![Robin Hood - Add Service Restriction v4.0](https://img.simplerousercontent.net/scaled_image/6881083/c7d512007d7038dcb365337417f786f26a70513f/frame_0011-260w-160h-11f.png)
![Robin Hood - Lift Service Restriction](https://img.simplerousercontent.net/scaled_image/6881072/2043e00738e21db566b27dc0f8146fa3937019f3/frame_0001-260w-160h-1f.png)
![Robin-Hood-Identifying-A-Service-Restriction 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6885543/cf2517b88fc0b1c178c4baa52a70e651bab2c457/frame_0001-260w-160h-1f.png)
↩️ Turnaways
The Turn Aways module is used to record when a client is denied service and the reasons why they were denied.
![Robin-Hood-Understanding-Turn-Aways-2 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6895143/c181cb76124857d43b80f9d089147093e24e3f28/frame_0001-260w-160h-1f.png)
![Robin-Hood-Add-Turn-Away 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6895151/77ced8021acd76c330a617c70869ab2585b053c4/frame_0001-260w-160h-1f.png)
![Anonymous Turnaways](https://img.simplerousercontent.net/scaled_image/6877613/7984f11aca4fa9daf96cd25cd1f16d7389a1ebb0/frame_0001-260w-163h-1f.png)
🏁 End of Course
![Diversion](https://img.simplerousercontent.net/scaled_image/8830398/50a2a784e5806be91f63e7f3501380d4391718ae/Diversion-224w-172h.jpg)