Course Content
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👋 Introduction
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👤 Clients
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Get consent before you add a client file
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How to create a client file
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How to record a client's current or most recent place of residence
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How to indicate that a client is deceased
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How to record a client's contact information
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How to record general notes about a client
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📝 Consent
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How to modify a client's consent record or add a new one
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👩👧👦 Families
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How to group clients into families
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🏕️ Housing History
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How to log a client's housing and homeless history
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💵 Financial Profile
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How to record a client's source of income
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How to record a client's expenses
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How to record a client's debts or arrears
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How to record a client's financial assets
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😷 Health & Medication
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How to record a client's health issue
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How to note that a client requires medication
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🤹♀️ Miscellaneous Client Information
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How to add a barrier to housing
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How to identify a client with a watch concern
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How to add a watch concern alert for a client
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🏘️ Supportive Housing
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🧙♂️ Case Management
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Understanding case management in HIFIS 4
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How to record a session with a client
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How to upload a document to a case file
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How to record case notes
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How to close a case file
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🌡️SPDAT & VAT
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How to complete a SPDAT (or VAT) assessment
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❗ Interim Training
Hey! Before we get started, there's something important I need to explain.
TL;DR: this course is not final and it might change.
Historically, there have been a few areas that HIFIS is not great at managing. One is outreach. Another is diversion. Another one is supportive housing. And here you are, needing to know about how to do supportive housing in HIFIS.
In recent years, we at ACRE Consulting undertook an initiative to propose a new Supportive Housing module for HIFIS. We think it'll get implemented, but it could take a few years to be in place. If you want to read more about it, you can download our recommendations here.
So this course is intended to be a stop-gap. We know it's not perfect, but it's the best we can do at the moment. Things probably will change in the next few months or years, but for the time being, this is what we're instructing.