Outreach Worker Training (Interim)
Access
For outreach workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; providing goods, services, and group activities; outreach mapping; communications; and running reports.
For users of HIFIS 4.0.60 or higher.
🙋♀️ Introduction to HIFIS 4
The Homeless Individuals and Families Information System (HIFIS) is a comprehensive data collection and case management system designed to better understand what is happening in your community and to work collaboratively.
👤 Clients
📝 Consent
The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents.
👩👧👦 Families
The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins.
🏕️ Housing History
The Housing History module is used to keep track of the client’s past and present housing situation.
🤹♀️ Miscellaneous Client Information
🧦 Goods & Services
Goods & Services offer ways for staff to record that they provided clients with tangible Goods or helpful Services that are not connected to an overall case plan.
👥 Group Activities
The Group Activity module allows users to record group activities conducted at the service provider, such as a hot meal or support group. A client does not need to be booked into a shelter to attend a group activity.
🗺️ Outreach Mapping
The Outreach Map allows you to view the locations of services you've provided in the field.
📫 Communications
There are three types of communications in HIFIS: Bulletins, Broadcasts, and Messaging.
The Bulletins module is an electronic bulletin board system used to advise staff of important information, such as team meetings, fire drills or incidents concerning a specific client.
The Messaging module is used to send confidential messages between specific users. Messages are similar to email in that they can only be viewed by the individuals who receive them.
The Broadcast module is used when a message needs to be seen by every user who is currently logged into HIFIS. A broadcast displays an urgent message by sowing an orange notification in the top right corner of the page.
There are three types of communications in HIFIS: Bulletins, Broadcasts, and Messaging.
The Bulletins module is an electronic bulletin board system used to advise staff of important information, such as team meetings, fire drills or incidents concerning a specific client.
The Messaging module is …
📊 Reports
The Reports module is used to generate reports. Reports can be high-level for system analysis (eg. monthly inflow/outflow, funding requirements), or simply provide a useful output for front line staff (eg. a bed list, case management overview).
🏁 End of Course