Outreach ICM Training
For outreach staff who do deliver professional, intensive case management, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; the VI-SPDAT, SPDAT, and VAT assessments; providing goods and services; outreach mapping; communications, and running reports.
For users of HIFIS 4.0.60.5 or higher.
🙋♀️ Introduction to HIFIS 4
The Homeless Individuals and Families Information System (HIFIS) is a comprehensive data collection and case management system designed to better understand what is happening in your community and to work collaboratively.
👤 Clients
📝 Consent
The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents.
👩👧👦 Families
The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins.
🏕️ Housing History
The Housing History module is used to keep track of the client’s past and present housing situation.
🤹♀️ Miscellaneous Client Information
⛺ Encampments
The Encampments module allows users to record the locations and populations of known encampments.
🧦 Goods & Services
Goods & Services offer ways for staff to record that they provided clients with tangible Goods or helpful Services that are not connected to an overall case plan.
🗺️ Outreach Mapping
The Outreach Map allows you to view the locations of services you've provided in the field.
🧙♂️ Case Management
The Case Management module allows the service provider to keep records of the activities done with a client to reach pre-determined goals. Each goal (desired outcome) that a caseworker and client work towards is a separate record in the Case Management module. For example, if a client has a mental health issue they would like to work on and would also like to find employment, two Case Management records would be created for the client.
🌡️Assessments
The VI-SPDAT helps identify who should be recommended for each housing and support intervention, moving the discussion from simply who is eligible for a service intervention to who is eligible and in greatest need of that intervention. While the SPDAT is an assessment tool, the VI-SPDAT is a survey that anyone could complete, to help prioritize clients.
⛔ Service Restrictions
The Service Restrictions module records services that a client is restricted from, which service providers have restricted them and for how long. It also records the reason why the services were restricted. Clients can be restricted from the following modules: Stays, Food Banks and Goods and Services. When a client is restricted from service, a Client Alert appears under their profile.
📫 Communications
There are three types of communications in HIFIS: Bulletins, Broadcasts, and Messaging.
The Bulletins module is an electronic bulletin board system used to advise staff of important information, such as team meetings, fire drills or incidents concerning a specific client.
The Messaging module is used to send confidential messages between specific users. Messages are similar to email in that they can only be viewed by the individuals who receive them.
The Broadcast module is used when a message needs to be seen by every user who is currently logged into HIFIS. A broadcast displays an urgent message by sowing an orange notification in the top right corner of the page.
There are three types of communications in HIFIS: Bulletins, Broadcasts, and Messaging.
The Bulletins module is an electronic bulletin board system used to advise staff of important information, such as team meetings, fire drills or incidents concerning a specific client.
The Messaging module is …
📊 Reports
The Reports module is used to generate reports. Reports can be high-level for system analysis (eg. monthly inflow/outflow, funding requirements), or simply provide a useful output for front line staff (eg. a bed list, case management overview).