Outreach ICM Training (Interim)
👋 Introduction
👤 Clients
![Peter Pan - Enforce Consent v4.0](https://img.simplerousercontent.net/scaled_image/6882539/17eeee96b66f3c4e2b415922b9f140d54f380426/frame_0009-258w-172h-9f.png)
![Add Client (Riding Hood) v60](https://img.simplerousercontent.net/scaled_image/10255964/57b73825b5fb0d3c295e75c20bb11a463446c468/frame_0001-260w-140h-1f.png)
![Peter Pan - Add Client - Housing History 2021-08-24 22](https://img.simplerousercontent.net/scaled_image/6882522/bfa9bd2eb2eb951425294e0c79cc3db8c7ba2f00/frame_0001-260w-161h-1f.png)
![Samwise - Physical Appearance 2017](https://img.simplerousercontent.net/scaled_image/6942236/4c9f1268523d1885054be341abd701a76dbf0df5/frame_0001-260w-142h-1f.png)
![Peter Pan - Profile Picture 2021-08-24 22](https://img.simplerousercontent.net/scaled_image/7500272/05a2287ed305a328f8788736eaf28050b13e5aa4/frame_0001-258w-172h-1f.png)
![outreach-2](https://img.simplerousercontent.net/scaled_image/10208940/0794728d3923c94b637b51ec816e3d3af6e1487c/outreach-2-229w-172h.jpg)
![Client Information - Comments 2017 (Samwise)](https://img.simplerousercontent.net/scaled_image/6866962/24b22a69c542a3a404ab2e418fdee045dadb0ab7/frame_0001-260w-146h-1f.png)
![Howtoindicatethataclientisdeceased 2022-10-31](https://img.simplerousercontent.net/scaled_image/6905374/a2f159299787f72f9547f117ac27c6c0be0df0f8/frame_0009-260w-146h-9f.png)
📝 Consent
The Consent module is used to record any consent given or denied by the client related to service provider services. You can indicate if the consent was given, at which date and even attach signed documents.
![Howtomodifyaclientsconsentrecordoraddanewone 2022-10-31](https://img.simplerousercontent.net/scaled_image/6905800/85d302b57778cdd19e96c1f9311acf8cbad4c45b/frame_0013-260w-146h-13f.png)
👩👧👦 Families
The Family module is used to keep track of a client’s family members and the role each member has in the family. Family roles include dependant, family head and partner. When a client is linked to a family, they can be managed as a family unit for certain activities, such as book ins.
![Create A New Family - Wendy Darling 2024-05-31](https://img.simplerousercontent.net/scaled_image/11134856/c46c5185f3cdb01865ec4deee75110f9a58f77e0/frame_0001-260w-146h-1f.png)
![Update Family Memberships - Wendy Darling 2024-05-31](https://img.simplerousercontent.net/scaled_image/11134864/54f1a523231ad53ca17ca82d1f63ac5790764b3b/frame_0001-260w-146h-1f.png)
🏕️ Housing History
The Housing History module is used to keep track of the client’s past and present housing situation.
![Robin Hood - Housing History 2019](https://img.simplerousercontent.net/scaled_image/6921200/34bd849f095058d66b5f2385b0af10fa2186afc1/frame_0001-260w-146h-1f.png)
🤹♀️ Miscellaneous Client Information
![Peter Pan - Contributing Factors v59 2022-10-26](https://img.simplerousercontent.net/scaled_image/6887944/49c1909661c10e04bfb691d5045680e4d31105b3/frame_0001-260w-162h-1f.png)
![Peter Pan - Identifying Watch Concern v59 2022-10-26](https://img.simplerousercontent.net/scaled_image/6887952/1a1edae6aad199d9d829b8f9f60b89dd63575cbf/frame_0001-260w-160h-1f.png)
🧦 Goods & Services
Goods & Services offer ways for staff to record that they provided clients with tangible Goods or helpful Services that are not connected to an overall case plan.
![Outreach - Express Services (Robin Hood)](https://img.simplerousercontent.net/scaled_image/10209111/7d51c59761c87a0bf790172b94b4798972e057f1/frame_0001-260w-146h-1f.png)
![Express Goods - Outreach (Robin Hood)](https://img.simplerousercontent.net/scaled_image/10252994/5b89c37fae6984295607ac7e5fb37335f08fe9be/frame_0001-260w-140h-1f.png)
🗺️ Outreach Mapping
The Outreach Map allows you to view the locations of services you've provided in the field.
![Outreach Map](https://img.simplerousercontent.net/scaled_image/10253101/934b3c4a312013b4edda622a64c0ea019a204b85/frame_0001-260w-140h-1f.png)
🧙♂️ Case Management
The Case Management module allows the service provider to keep records of the activities done with a client to reach pre-determined goals. Each goal (desired outcome) that a caseworker and client work towards is a separate record in the Case Management module. For example, if a client has a mental health issue they would like to work on and would also like to find employment, two Case Management records would be created for the client.
![Robin Hood - Understand Case Management And Add Case 2022-05-03 22](https://img.simplerousercontent.net/scaled_image/6926775/92b888b2869c82091f904cf45fdbfe85f6ba33da/frame_0001-260w-158h-1f.png)
![Robin Hood - Case Session 59 2022-05-03 22](https://img.simplerousercontent.net/scaled_image/6926810/e18d09df636391c6e31917097154588c98aa794a/frame_0001-260w-158h-1f.png)
![Robin Hood - Case Document](https://img.simplerousercontent.net/scaled_image/6877768/45180f8d1908ce6aa3f126530c207bbad4f41239/frame_0001-260w-163h-1f.png)
![Robin Hood - Case Comments](https://img.simplerousercontent.net/scaled_image/6877767/6e247ef1c974dc293d46259ac04d55bc8253bb61/frame_0001-260w-163h-1f.png)
![Robin Hood - Close Case](https://img.simplerousercontent.net/scaled_image/6877758/abaaafa34373c8e5ebaa7c57f5b6027fb9f5347d/frame_0001-260w-163h-1f.png)
🌡️Assessments
The VI-SPDAT helps identify who should be recommended for each housing and support intervention, moving the discussion from simply who is eligible for a service intervention to who is eligible and in greatest need of that intervention. While the SPDAT is an assessment tool, the VI-SPDAT is a survey that anyone could complete, to help prioritize clients.
![Peter Pan - Vi-Spdat Youth 2021-12-06 22](https://img.simplerousercontent.net/scaled_image/6905517/14a650ea26ef822cbebcf1534391f22f88baf48f/frame_0001-260w-162h-1f.png)
![Van Helsing - Spdat 2022-04-08 22](https://img.simplerousercontent.net/scaled_image/6955817/bc638dc2bb74492c697cc80fec74e778187e6251/frame_0001-260w-142h-1f.png)
⛔ Service Restrictions
The Service Restrictions module records services that a client is restricted from, which service providers have restricted them and for how long. It also records the reason why the services were restricted. Clients can be restricted from the following modules: Stays, Food Banks and Goods and Services. When a client is restricted from service, a Client Alert appears under their profile.
![Robin-Hood-Identifying-A-Service-Restriction 2022-04-07 22](https://img.simplerousercontent.net/scaled_image/6885543/cf2517b88fc0b1c178c4baa52a70e651bab2c457/frame_0001-260w-160h-1f.png)
🏁 End of Course
![outreach-2](https://img.simplerousercontent.net/scaled_image/10208940/0794728d3923c94b637b51ec816e3d3af6e1487c/outreach-2-229w-172h.jpg)