When you register for a training course, if the email address you are using has previously been used to register for any training courses, this website will assume it’s the same person using that email address and will not create a new user account, since one already exists for that email address.
This can cause problems for staff who are given the email account that was used by their predecessor, like caseworker@myorganization.org
We recommend, if that’s the case for you, that you use plus-addressing when you register for training. In plain language, that means, if your name is Ali and your email address is caseworker@myorganization.org, enter your email address as caseworker+Ali@myorganization.org when you register for training. This will be detected as a unique email address, and so a new training account will be set up for you. Alternatively, you can just use a personal email address if you’re okay with that.
What if I’ve already partially completed my training?
If it’s too late for you to sign up with a new account, here’s what you can do.
First, you can change the name on your account. Your certificate will be issued to whoever the account is associated with, not the name you registered for training with, so if you’ve got a certificate that says someone else’s name, you need to edit your account name. (If your certificate doesn’t automatically update, try uncompleting the last lesson and then re-completing it.)
If the previous person in your role has already completed the course you’re supposed to be taking, you can reset your course progress. This will allow you to start the course over, and a second certificate will be issued once the course is completed a second time.
