For housing-based case managers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; the housing search process; VAT & SPDAT assessments; goods, and financial assistance; communications, and running reports.

For supportive housing program workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, financial and health information, and other client information; case management; VAT & SPDAT assessments; appointments; communications, and running reports.

This course includes additional training for housing-based case management supervisors. It includes: managing the housing unit inventory; user accounts; the directory of services; people; coordinated access; and some light administrative tasks.