This course is a beginner’s introduction to HIFIS 4. In just over an hour, this course covers accessing HIFIS and getting oriented to the layout, as well as understanding client files, communications, and reports: basic information that almost every HIFIS user should know.

For front line shelter workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; communications, and reports.

For housing-based case managers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; the housing search process; VAT & SPDAT assessments; goods, and financial assistance; communications, and running reports.

For outreach workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; providing goods, services, and group activities; outreach mapping; communications; and running reports.

For users of HIFIS 4.0.60.5 or higher.

For outreach staff who do deliver professional, intensive case management, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; the VI-SPDAT, SPDAT, and VAT assessments; providing goods and services; outreach mapping; communications, and running reports.

For users of HIFIS 4.0.60.5 or higher.

For day program workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; providing goods, services, and group activities; the VI-SPDAT assessment; incidents; service restrictions; communications, and reports.

For eviction prevention workers, this course covers: logging into and accessing HIFIS; adding clients, consent, families, and other client information; housing loss prevention; providing goods and services; the VI-SPDAT assessment; turnaways, incidents, and service restrictions; communications, and running reports.

For supportive housing program workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, financial and health information, and other client information; case management; VAT & SPDAT assessments; appointments; communications, and running reports.

This course includes additional training for staff who use HIFIS for diversion. Because this is a newer module, it's not part of the core training for any of our other roles yet, so this is intended as a supplement to other training.

This mini-course covers the Encampments module exclusively.

For users of HIFIS 4.0.60.5 or higher.

This course includes additional training for any staff who use HIFIS to record health-related information. It is intended for staff who have already received training about the core HIFIS functions. In this course, we will cover such topics as: tracking a client's dietary requirements, recording health issues, noting what medications a client requires, securely dispensing medication to clients, and doing pill counts.

This course, for PIT Count volunteers, teaches how to complete surveys for the 2020 Canadian Point In Time Count in HIFIS 4.