For front line shelter workers, this course covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; communications, and reports.

This course includes additional training for shelter staff who also perform supervisory functions. It includes: managing shelter beds; user accounts; service restrictions; coordinated access; and some light administrative tasks.