Available Courses

This course is a beginner’s introduction to HIFIS 4. In just over an hour, this course covers accessing HIFIS and getting oriented to the layout, as well as understanding client files, communications, and reports: basic information that almost every HIFIS user should know.

Are you a system-level manager or an executive director and trying to get a handle on how this whole HIFIS thing works? This course gives you the big picture of HIFIS, covering the whats, the whys, and the hows. What are your obligations under Reaching Home? Why should you be bothering to get your staff to do data entry? How can this system benefit you? This course answers these questions and more.

For front line shelter workers, this course covers: adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions.

For housing-based case managers, this course covers: adding clients, consent, families, and other client information; case management; the housing search process; VAT & SPDAT assessments; goods, and financial assistance.

This course provides standard training for staff equipped with the Quick Start Day Program Worker rights template developed by ACRE Consulting. In 2 hours of content, it covers: adding clients, consent, families, and other client information; providing goods, services, and group activities; the VI-SPDAT assessment; incidents; and service restrictions.

This course provides standard training for staff who provide case management in a non-shelter, non-housing setting. In 3 hours of content, it covers: adding clients, consent, families, and other client information; case management; providing goods, services, and group activities; the VI-SPDAT, SPDAT, and VAT assessments; incidents; and service restrictions.

This course provides standard training for staff equipped with the Quick Start Prevention Worker rights template developed by ACRE Consulting. In 2.5 hours of content, it covers: adding clients, consent, families, and other client information; housing loss prevention; providing goods and services; the VI-SPDAT assessment; turnaways, incidents, and service restrictions.

This course provides standard training for staff whose primary role is to provide shelter diversion to clients. In under 3 hours of content, it covers: adding clients, consent, families, and other client information; the diversion module; shelter operations; providing goods and services; the housing loss prevention module; turnaways, and service restrictions.

This course provides standard training for staff who do provide outreach to people experiencing homelessness. In 1.5 hours of content, it covers: adding clients, consent, families, and other client information; providing goods, services, and group activities; and outreach mapping.

For users of HIFIS 4.0.60 or higher.

This course provides standard training for outreach staff who do deliver professional, intensive case management. In 2.5 hours of content, it covers: adding clients, consent, families, and other client information; case management; the VI-SPDAT, SPDAT, and VAT assessments; providing goods and services; and outreach mapping.

For users of HIFIS 4.0.60 or higher.

This course provides standard training for staff working at Supportive Housing Programs. In 2.5 hours of content, it covers: adding clients, consent, families, financial and health information, and other client information; case management; VAT & SPDAT assessments; and appointments.

This course provides standard training for staff working at women's shelters and transition houses, assisting those fleeing violence. In 2.5 hours of content, it covers: adding clients, consent, families, and other client information; recording safety information such as abuser information and visit logs; shelter operations; providing goods, services, and group activities; and recording incidents and turnaways.

This course includes additional training for staff who use HIFIS for diversion. Because this is a newer module, it's not part of the core training for any of our other roles yet, so this is intended as a supplement to other training.

This course includes additional training for any staff who use HIFIS to record health-related information. It is intended for staff who have already received training about the core HIFIS functions. In this course, we will cover such topics as: tracking a client's dietary requirements, recording health issues, noting what medications a client requires, securely dispensing medication to clients, and doing pill counts.

This course includes additional training for shelter staff who also perform supervisory functions. It includes: managing shelter beds; user accounts; service restrictions; coordinated access; and some light administrative tasks.

This course includes additional training for housing-based case management supervisors. It includes: managing the housing unit inventory; user accounts; the directory of services; people; coordinated access; and some light administrative tasks.

This course includes additional training for supervisors. It includes: managing user accounts; the directory of services; people; coordinated access; and some light administrative tasks.

This training covers many administrative functions in HIFIS that might be delegated to someone who administers a portion of the system - a "Local" administrator. Topics covered include: service providers; user accounts; rights; programs; reports; coordinated access; configuration for admissions, housing placements, food banks, waiting lists, and goods and services modules; lookup tables; the directory of services; people; custom tables and questionnaires; and some system settings and administrative tasks.

Total learning time is around 3.5 hours.

This training covers all administrative functions within HIFIS and is useful for high level system administrators. Topics covered include: service providers; clusters; user accounts; rights; programs; reports; coordinated access; configuration for admissions, housing placements, food banks, waiting lists, and goods and services modules; lookup tables; the directory of services; people; custom tables and questionnaires; and various system settings and administrative tasks.

Total learning time is around 4.25 hours.

This training covers the high-level administrative functions that Community Entities, in their role as a local administrator of the BC Housing instance of HIFIS, might be expected to perform.  Topics covered include: user accounts; programs; reports; configuration for admissions, housing placements, food banks, waiting lists, and goods and services modules; lookup tables; the directory of services; people; custom tables and questionnaires; and various administrative tasks.

Total learning time is around 2.5 hours.